BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20270310T090000 DTEND;TZID=America/Chicago:20270310T160000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Serving the Member While Sustaining the Cooperative DESCRIPTION:Electric Co-op Member Engagement & Energy Solutions Program This collaborative program developed by Beth Knudson and Teri Wallis helps member-facing cooperative employees strengthen communication\, relationship-building\, energy education\, and financial awareness skills while balancing member expectations and cooperative sustainability.WHO SHOULD ATTENDMember service representativesEnergy services staffKey account representativesCommunications staffBilling staffCommunity relations staffFront-line supervisors PROGRAM PURPOSEBuild trusted relationships with members and community leadersImprove communication during difficult conversationsExplain utility rates and changing power costs clearlySupport member understanding of EVs\, solar\, and battery storageBalance member expectations with cooperative sustainabilityEvaluate financial impacts of programs and offeringsPROGRAM MODULESModule 1: Understanding the Cooperative Member RelationshipModule 2: Explaining the Cooperative Business Simply & EffectivelyModule 3: Energy Education & Member ChoicesModule 4: Building Trusted Community RelationshipsModule 5: Developing Programs That Benefit Members AND the CooperativeFinal Program Exercise: The Cooperative Decision LabKEY SKILLS DEVELOPEDMember communicationRelationship-buildingEnergy educationStrategic thinkingHandling difficult conversationsBalancing operational and financial realities X-ALT-DESC;FMTTYPE=text/html:

Electric Co-op Member Engagement &\; Energy Solutions Program \;

This collaborative program developed by Beth Knudson and Teri Wallis helps member-facing cooperative employees strengthen communication\, relationship-building\, energy education\, and financial awareness skills while balancing member expectations and cooperative sustainability.

WHO SHOULD ATTEND

Member service representatives
Energy services staff
Key account representatives
Communications staff
Billing staff
Community relations staff
Front-line supervisors \;

PROGRAM PURPOSE

Build trusted relationships with members and community leaders
Improve communication during difficult conversations
Explain utility rates and changing power costs clearly
Support member understanding of EVs\, solar\, and battery storage
Balance member expectations with cooperative sustainability
Evaluate financial impacts of programs and offerings

PROGRAM MODULES

Module 1: Understanding the Cooperative Member Relationship

Module 2: \;Explaining the Cooperative Business Simply &\; Effectively

Module 3: Energy Education &\; Member Choices

Module 4: \;Building Trusted Community Relationships

Module 5: \;Developing Programs That Benefit Members AND the Cooperative

Final Program Exercise: The Cooperative Decision Lab

KEY SKILLS DEVELOPED

Member communication
Relationship-building
Energy education
Strategic thinking
Handling difficult conversations
Balancing operational and financial realities

LOCATION:4751 Owen Ayres Ct Eau Claire WI 54701 UID:e.5063.1611793 SEQUENCE:3 DTSTAMP:20261103T223004Z URL:https://wisconsinelectriccooperativeassociation.growthzoneapp.com/events-calendar/Details/serving-the-member-while-sustaining-the-cooperative-1896667?sourceTypeId=Hub END:VEVENT END:VCALENDAR